የደንበኛ ውል እና ሁኔታዎች

Welcome to MuluMart! By creating a customer account, you agree to the following terms and conditions:

• MuluMart: Refers to the MuluMart e-commerce platform, website, mobile application, database software, system architecture, and associated digital services.
• Customer or Buyer: Refers to any individual or legal entity accessing the platform to search for, order, or purchase products/services.
• Seller: Refers to any individual, business enterprise, or legal entity offering products or services for sale on MuluMart.
• Business Days: Refers to official working calendar days, excluding Sundays and official public holidays observed in Ethiopia.
• Order: Refers to a formal request submitted by the customer on the platform to purchase specific products or services.

• During registration, the customer must provide true, accurate, and complete information, including full name, phone number, email address, and residential delivery address.
• The customer maintains sole responsibility for preserving the confidentiality of their account password and authentication credentials.
• The customer accepts full responsibility and financial liability for all activities, transactions, and orders conducted under their account.
• If the customer suspects unauthorized account access, data breach, or any security compromise, they must immediately notify MuluMart Customer Support.

• The platform must be used strictly for lawful commercial purposes.
• Submitting false, fraudulent, or deceptive information is strictly prohibited.
• Utilizing another individual's account without explicit permission is forbidden.
• Any attempt to hack, disrupt, alter, or compromise the platform's systems, code, or servers is strictly prohibited.
• Engaging in fraudulent practices, misrepresentation, or activities designed to harm other users or the platform is prohibited.
• The customer agrees to comply with all applicable national laws, regulations, and guidelines.

• Submitting an order constitutes a binding confirmation of the customer's intent to purchase the selected item(s).
• Upon order confirmation, the seller shall initiate product preparation and packaging.
• If an ordered item is out of stock in the seller's warehouse or cannot be supplied due to force majeure, the order may be cancelled, and any prepaid funds shall be refunded to the customer.
• In the event of pricing errors resulting from technical anomalies or system glitches, MuluMart reserves the right to cancel the affected order.

• Upon order confirmation, the seller shall prepare the item accordingly. Delivery shall be executed via the dispatch or courier service designated by either the seller or the customer.
• Estimated delivery timelines vary based on product type, seller location, and destination. On average, intra-city deliveries require 24 to 48 hours, while regional deliveries take 1 to 5 business days. The exact estimated delivery window will be explicitly displayed on the platform during checkout.
• Delays caused by natural disasters, road blockades, government restrictions, technical disruptions, or events beyond the seller's reasonable control shall not constitute a breach of contract.

• The customer has the right to request a return or product replacement if the delivered item is damaged, defective, incorrect, or non-conforming with the order specifications.
• The customer must notify the seller within forty-eight (48) hours of delivery to initiate a return or exchange request.
• Return requests may be submitted directly to the seller or via designated MuluMart customer service support channels.
• The customer may be requested to provide photographs or photographic evidence verifying the damage, defect, or mismatch.
• Upon receipt of a return claim, the seller shall review the request and issue a formal response within three (3) business days.
• The seller shall cover return delivery expenses if the return is due to damaged, defective, or incorrect items. However, if the return is requested due to customer preference change, inaccurate customer information, incorrect address entry, or reasons outside the contract scope, delivery expenses shall be borne by the customer.
• Refunds shall be issued after the returned item is received by the seller, inspected, and confirmed to be in unused condition. Refunds shall be remitted to the original payment method used by the customer within seven (7) business days.

• Provide accurate and precise shipping details.
• Settle payments in a timely manner.
• Treat sellers, agents, and support staff with courtesy and respect.
• Refrain from submitting false or malicious claims/complaints.
• Refrain from engaging in activities that defame, harm, or compromise MuluMart's reputation.

• MuluMart collects customer personal data—including full name, phone number, email address, delivery address, and transaction details—during account creation and order execution to ensure efficient service provision.
• Collected data is securely stored in encrypted digital databases and utilized strictly for order fulfillment, customer support, payment verification, platform fraud prevention, and security risk mitigation.
• Customer personal data shall not be shared with or disclosed to third parties unless required by a lawful court order or authorized legal process.

• The trade name "MuluMart", brand logo, software source code, platform interface designs, written copy, graphics, and associated media are the exclusive property of MuluMart or its licensors.
• Copying, reproducing, selling, distributing, or commercially exploiting MuluMart's name, logo, design layout, source code, or content without explicit prior written authorization is strictly prohibited.

• MuluMart provides marketplace infrastructure and does not warrant product quality, safety, or legal compliance. Full product quality and compliance responsibility rests entirely with the seller.
• MuluMart shall not be liable for any direct, indirect, incidental, or consequential losses resulting from platform transactions.
• MuluMart shall not be held liable for temporary operational downtime caused by technical failures, internet outages, regulatory policy updates, government mandates, or force majeure events beyond its control.

• In the event of a breach of contract or policy non-compliance, the customer shall receive a 7-day prior notice via email, message, or system notification. In cases of severe legal violations, MuluMart reserves the right to immediately terminate the account without prior notice.
• If a customer wishes to appeal an account termination, they may submit a written appeal to MuluMart Customer Support within fifteen (15) days of termination. Appeals will be reviewed and responded to within five (5) business days.
• If substantiated legal or contractual breaches are verified, customer accounts may be suspended for a period of up to three (3) months depending on severity.

• MuluMart reserves the right to revise or amend these Terms and Conditions at any time. Notice of material amendments will be published on the platform at least two (2) days prior to taking effect. Customers who do not accept the revised terms retain the right to close their account prior to the effective date.
• Continued usage of the platform following the publication of revised terms constitutes binding acceptance of the updated Terms and Conditions.

• These Terms and Conditions shall be governed by, construed, and enforced in accordance with the substantive laws of the Federal Democratic Republic of Ethiopia.
• In the event of any dispute arising from or related to these terms, the parties shall first attempt to resolve the issue amicably through good-faith negotiations. If an amicable settlement cannot be reached, the dispute shall be submitted to the exclusive jurisdiction of the competent court in Ethiopia.

Last Updated: JULY 2026