Cookie Policy

Last updated: 27/08/2026

1. What Are Cookies?

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit our website. They are widely used by online marketplaces like MuluMart to make websites work efficiently, remember your preferences, and provide relevant information to site owners.

2. How MuluMart Uses Cookies

We use cookies and similar tracking technologies (such as local storage and session tokens) for the following purposes:

To keep you securely signed in to your buyer or seller account.
To remember your shopping cart items, selected language, and display settings.
To protect against fraud, malicious activity, and unauthorized account access.
To analyze traffic patterns, search queries, and improve overall marketplace performance.

3. Types of Cookies We Use

3.1 Essential / Strictly Necessary Cookies

These cookies are essential for you to browse the marketplace and use its core features, such as accessing secure account areas, managing product inquiries, and processing orders. Without these cookies, services you have requested cannot be provided.

Session Cookie: Identifies your active session on the platform.
Authentication Token: Verifies your login state and keeps your account secure.
CSRF Token: Protects form submissions against cross-site request forgery attacks.

3.2 Functional & Preference Cookies

These cookies allow our website to remember choices you make (such as your preferred language, currency, or saved filters) and provide enhanced, more personal features.

3.3 Performance & Analytics Cookies

These cookies collect anonymous information about how visitors use our marketplace — for example, which categories are most viewed, page load times, and error messages. This helps us optimize site speed and user experience.

4. Detailed List of Cookies Used on MuluMart

The table below provides details about each cookie currently used on the MuluMart marketplace platform:

4.1 Essential Cookies (Always Active)

Cookie Name	Provider	Purpose	Duration	Type
`session_id`	MuluMart	Keeps you securely logged in as a buyer, seller, or admin, and preserves your active shopping cart.	90 days / Session	Essential
`csrf_token`	MuluMart	Protects forms, account logins, and order checkout against Cross-Site Request Forgery (CSRF).	Session	Essential
`cids`	MuluMart	Maintains multi-company context for marketplace transactions and invoicing.	Session	Essential
`remember_device`	MuluMart	Stores 2-Factor Authentication (2FA) trusted device verification token.	30 days	Essential
`fileToken`	MuluMart	Verification token for downloading PDF/Excel invoices and reports.	Immediate	Essential

4.2 Functional & Shopping Experience Cookies

Cookie Name	Provider	Purpose	Duration	Type
`website_cookies_bar`	MuluMart	Remembers your cookie consent preferences so the banner does not repeatedly appear.	Up to 1 year	Functional
`frontend_lang`	MuluMart	Remembers your selected interface language (e.g. English, Amharic).	1 year	Functional
`comparelist_product_ids`	MuluMart	Maintains your list of products selected for side-by-side comparison across pages.	1 year	Functional
`recently_viewed_product_ids`	MuluMart	Powers the "Recently Viewed Products" carousel to help you quickly find products you browsed.	30 minutes	Functional
`mail_guest`, `im_livechat_uuid`	MuluMart	Identifies guest visitors in live chat and seller messaging sessions prior to login.	1 year	Functional
`s_popup_<id>`	MuluMart	Remembers when you dismiss promotional announcements so they do not pop up repeatedly.	30 days	Functional
`survey_<token>`	MuluMart	Prevents duplicate submissions when submitting feedback or seller ratings.	24 hours	Functional

4.3 Analytics & Marketing Cookies (Optional)

Cookie Name	Provider	Purpose	Duration	Type
`utm_source`, `utm_medium`, `utm_campaign`, `utm_term`, `utm_content`	MuluMart	Identifies the marketing campaign or external referral source that brought you to MuluMart.	31 days	Marketing
`visitor_uuid`, `rule_ids`	MuluMart	Anonymous traffic tracking to analyze popular product categories and search keywords.	30 days	Analytics

4.4 Local Storage Technologies

Storage Key	Type	Purpose	Scope
`mm_livechat_pos`	HTML5 LocalStorage	Remembers your preferred on-screen position of the chat widget bubble.	Device browser
`review_throttle`	HTML5 LocalStorage	Prevents duplicate product review submissions and spamming.	Device browser

5. Managing Your Cookie Preferences

When you first visit MuluMart, you can choose to accept all cookies or only essential cookies via our Cookie Consent Banner.

You can also control and manage cookies through your web browser settings. Most browsers allow you to:

View what cookies are stored on your device and delete them individually.
Block third-party cookies or cookies from specific websites.
Block all cookies from being set (note: this may disable essential features like login and checkout).

6. Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect changes in our technologies, legal requirements, or operational practices. We encourage you to review this page regularly.