Haala Tajaajilaa

Yeroo dhumaaf kan haaromfame: 09/10/2026

1. Introduction

Welcome to MuluMart ("Platform", "we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of the MuluMart marketplace platform, including our website, mobile applications, and related services. By registering for an account or using our Platform, you agree to be bound by these Terms.

MuluMart is a business-to-business (B2B) and business-to-consumer (B2C) wholesale sourcing marketplace connecting sellers (manufacturers, wholesalers, distributors, and service providers) with buyers across Ethiopia and beyond.

2. Eligibility & Account Registration

You must be at least 18 years of age and legally capable of entering into binding contracts under the laws of Ethiopia.
Seller accounts require a valid business license or trade registration certificate.
You are responsible for maintaining the confidentiality of your account credentials.
Each person or business entity may maintain only one active account per role (buyer or seller).
We reserve the right to suspend or terminate accounts that violate these Terms.

3. Buyer Terms

3.1 Ordering & Purchasing

When you place an order through MuluMart, you are entering into a purchase agreement directly with the respective seller. MuluMart acts as a marketplace facilitator and is not a party to the sale transaction between buyer and seller.

All product descriptions, pricing, and availability are set by the respective sellers.
Prices displayed are in Ethiopian Birr (ETB) unless otherwise stated.
Orders are subject to seller confirmation and product availability.
Minimum order quantities (MOQ) may apply as specified by the seller.

3.2 Payment

Payments are processed through MuluMart's integrated payment system or approved payment methods.
Supported payment methods include bank transfer, mobile payment (Telebirr, CBE Birr), and payment on delivery where applicable.
All transactions are subject to verification and fraud screening.

3.3 Delivery

Delivery timelines and costs are determined by the seller and/or MuluMart's logistics partners. Buyers are responsible for providing accurate delivery addresses and being available to receive goods.

4. Seller Terms

4.1 Product Listings

Sellers are solely responsible for the accuracy of product information, images, pricing, and stock availability.
All products listed must comply with Ethiopian laws and regulations, including import/export requirements.
Prohibited items include counterfeit goods, hazardous materials, and any products banned under Ethiopian law.
MuluMart reserves the right to remove listings that violate our policies without prior notice.

4.2 Seller Obligations

Sellers must fulfill orders promptly and maintain adequate stock for listed products.
Sellers must respond to buyer inquiries within a reasonable timeframe.
Sellers are responsible for applicable taxes, duties, and regulatory compliance.
Seller verification (including business license submission) is required to maintain active listing privileges.

4.3 Subscription Plans & Fees

Seller access to certain platform features may require an active subscription plan. Plan details, pricing, and included features are outlined on the seller dashboard. MuluMart may offer free trial periods at its discretion.

5. Disputes & Resolution

Buyers and sellers are encouraged to resolve disputes directly through MuluMart's internal messaging system.
If a resolution cannot be reached, either party may escalate the dispute to MuluMart's support team at mulumart.info@gmail.com.
MuluMart may mediate disputes at its discretion but is not obligated to resolve disputes between buyers and sellers.
Chargebacks, refunds, and return policies are subject to the individual seller's stated policies and applicable Ethiopian consumer protection laws.

6. Intellectual Property

All content on the Platform, including logos, trademarks, text, graphics, software, and design elements, is the property of MuluMart or its licensors. Sellers retain ownership of their product images and descriptions but grant MuluMart a non-exclusive license to display and promote such content on the Platform.

7. Limitation of Liability

MuluMart provides the Platform on an "as is" and "as available" basis. To the fullest extent permitted by Ethiopian law:

MuluMart is not liable for the quality, safety, or legality of products listed by sellers.
MuluMart is not liable for any indirect, incidental, or consequential damages arising from the use of the Platform.
Our total liability shall not exceed the fees paid by you to MuluMart in the 12 months preceding the claim.

8. Termination

MuluMart may suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any other reason at our sole discretion. Upon termination, your right to use the Platform ceases immediately. Pending transactions will be handled in accordance with our dispute resolution procedures.

9. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Material changes will be communicated via email or through an announcement on the Platform. Continued use of the Platform after changes constitute acceptance of the modified Terms.

10. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Federal Democratic Republic of Ethiopia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Addis Ababa, Ethiopia.