ፖሊሲ ውልቃውነት

ንመወዳእታ ግዜ ዝተመሓየሸ: 09/10/2026

1. Introduction

MuluMart ("Platform", "we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information obtained through our B2B wholesale marketplace platform.

By accessing or using MuluMart, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

Account Registration: Full name, email address, phone number, business name, business type, and business license/trade registration details.
Seller Verification: Business license documents, tax identification numbers (TIN), bank account details for payment processing.
Profile Information: Company description, product categories, business address, profile images, and social media links.
Transaction Data: Purchase history, order details, payment information, shipping addresses, and communication records.
Communications: Messages sent through our internal messaging system, support inquiries, and feedback.

2.2 Information Collected Automatically

Device & Browser Data: IP address, browser type and version, operating system, device identifiers.
Usage Data: Pages visited, products viewed, search queries, click patterns, time spent on pages, and referring URLs.
Cookies & Tracking: We use essential and analytics cookies to operate the Platform and understand usage patterns. See Section 7 for details.
Location Data: Approximate location derived from IP address to improve product and seller relevance.

3. How We Use Your Information

We use the collected information for the following purposes:

Platform Operations: To create and manage your account, process transactions, and facilitate buyer-seller communications.
Personalization: To provide personalized product recommendations, featured products, and relevant seller suggestions based on your browsing and purchase history.
Verification: To verify seller identities, business licenses, and ensure marketplace trust and safety.
Analytics: To analyze Platform usage, improve features, optimize performance, and develop new services.
Communications: To send order confirmations, account notifications, platform announcements, and — with your consent — promotional communications.
Security: To detect and prevent fraud, unauthorized access, and other security threats.
Legal Compliance: To comply with applicable Ethiopian laws, regulations, and legal processes.

4. Information Sharing & Disclosure

We do not sell your personal information. We may share information in the following circumstances:

Between Buyers & Sellers: Necessary transaction details (name, delivery address, contact info) are shared to fulfill orders.
Service Providers: With trusted third-party providers who assist with payment processing, delivery logistics, hosting, and analytics — bound by confidentiality agreements.
Legal Requirements: When required by Ethiopian law, court order, or government authority request.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.
Platform Safety: To enforce our Terms of Service, protect rights and safety, and investigate potential violations.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

Encrypted data transmission (SSL/TLS) for all sensitive data.
Secure server infrastructure with restricted access controls.
Regular security audits and vulnerability assessments.
Secure password hashing and authentication protocols.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your account credentials.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Specific retention periods include:

Account Data: Retained for the duration of your active account plus 2 years after account closure.
Transaction Records: Retained for a minimum of 5 years as required by Ethiopian commercial and tax regulations.
Communication Logs: Retained for 1 year after the last interaction.
Analytics Data: Aggregated and anonymized data may be retained indefinitely for statistical purposes.

7. Cookies & Tracking Technologies

MuluMart uses the following types of cookies:

Essential Cookies: Required for Platform operation (authentication, session management, security).
Analytics Cookies: Help us understand how visitors interact with the Platform to improve user experience.
Preference Cookies: Remember your settings, language preferences, and display options.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality.

8. Your Rights

You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal retention requirements.
Objection: Object to the processing of your information for marketing purposes.
Data Portability: Request your data in a structured, commonly used format.

To exercise any of these rights, please contact us at mulumart.info@gmail.com. We will respond to requests within 30 business days.

9. Children's Privacy

MuluMart is a business platform and is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Material changes will be communicated via email or through an announcement on the Platform. The "Last Updated" date at the top of this page indicates when the policy was last revised.

11. Governing Law

This Privacy Policy is governed by the laws of the Federal Democratic Republic of Ethiopia, including applicable data protection regulations. Any disputes shall be subject to the jurisdiction of the courts of Addis Ababa, Ethiopia.